Greetings to the Frequently Asked Questions (FAQ's) section on Divergence platform. Here, we have curated responses to frequently encountered questions, aiming to furnish you with swift and valuable information.

GENERAL QUESTIONS

Q: How may I reach out to Divergence customer support?
A: To connect with our customer support team, simply visit the "Contact Us" section on our website or send an email to . We're dedicated to providing assistance and support whenever you need it.

Q: What makes Divergence Shoes unique?

A: Divergence Shoes are crafted with a commitment to quality, style, and functionality. Our designs blend fashion-forward trends with practical features, ensuring each shoes stands out in terms of both aesthetics and usability.

ORDERING AND SHIPPING

Q: How do I place an order on Divergence?
A: Ordering from Divergence is simple! Just browse our online store, select the Shoes you love, choose your preferred color and size, and click "Add to Cart." Follow the checkout process, providing your shipping information and payment details to complete your purchase securely.

Q: When will my order shipped?
A: Shipping charges: Free for all orders.
Handling time: 1-2 business days
Transit (Travelling) Time : 5 - 8 business days

Q: Can I track my order?
A: Yes, you can track your order by navigating "Track Your Order" page as link provided Track Your Order. You will find tracking information for each order there.

Q: What Methods of Payment do you accept?
A: We accept the following credit and debit cards

  • Paypal
  • Venmo

Q: Can I change or cancel my order after it's been placed? 

A: Once an order is confirmed, changes or cancellations may not be possible. Please review your order carefully before completing the purchase. If you have concerns, contact our customer support as soon as possible for assistance.

RETURNS AND EXCHANGES

Q: What is Divergence return policy?
A: We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our return policy as link provided Refund Policy page for more details.

Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team through the "Contact Us" page or send an email to support@divergenceshop.com

We hope these FAQs provide helpful information. If you have any additional queries, feel free to reach out to us. Happy shopping with us!

For More Information:

Trade name: Divergence

Phone number: +1 (626) 415-3120

Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Support Email: support@divergenceshop.com

Business address: 11 Field Lane, Roslyn Heights New York 11577, United States